Speakers will include industry leaders, aircrew, airport operators, academics and law enforcement agencies, with papers covering:
International Legislation
Montreal Protocol Update
Post-Incident Litigation
Recognising Potentially Unruly Behaviour
Communication Skills
De-escalation Techniques
Cross-cultural Challenges
The Impact of Alcohol at Altitude
Responsible Service of Alcohol
Unruly Passenger Restraint Issues
Football Hooliganism & Mob Behaviour
Frotteurs & Sexually Deviant Behaviour
Inflight Theft
Bomb Threat Management
Flight Attendant Uniforms
Bodycams & Inflight CCTV
Social Media Reporting
Human Trafficking
Impact of Emotional Support Animals
Medication & Inflight Behaviour
Airport Responsibility
Advertising & Entitlement
Aircrew Mental Health
Airline Case Studies
Our full programme will be announced shortly.
If you are interested in contributing your knowledge and expertise to this exciting event as a speaker, please contact our conference Chair, Philip Baum, at editor@avsec.com.
DISPAX WORLD 2014 – 10-11 JUNE 2014, LONDON, UK
DAY ONE: TUESDAY 10TH JUNE 2014
PERSONAL EXPERIENCE:
Reality Check: experiences on the front line – Martina Benková, Flight Attendant & Crew Trainer, Slovak Republic
MORNING SESSION 1: UPDATING THE TOKYO CONVENTION
Tim Colehan, IATA, Switzerland
Nico Voorbach, President, European Cockpit Association, Belgium
MORNING SESSION 2: PROSECUTING OFFENDERS, DEFENDING CLAIMS
Carol Michel, Weinberg Wheeler Hudgins Gunn & Dial, USA
Rebekah Tanti-Dougall, Tanti-Dougall & Associates, Malta
Q&A Panel: Martina Benková; Tim Colehan; Carol Michel; Rebekah Tanti-Dougall; Ian Vasey; Nico Voorbach
CASE STUDY: Destination Ibiza, Late at Night
Ian Vasey, Sussex Police & Jane Goodchild, Monarch Airlines
AFTERNOON SESSION 1: CULTURAL ISSUES & UNRULY PASSENGER BEHAVIOUR
The Impact of Airline Advertising on Passenger Expectations – Laura Bates, The Everyday Sexism Project, UK
The Changing Profile of Cabin Crew: implications for passenger behaviour and the need for inter-cultural training – Prof. Tom Baum, University of Strathclyde, UK
Spirituality & Cultural Values on Passenger & Crew Behaviour: a Thai case study – May Tung, Human Resources Consultant, Thailand
Q&A Panel: Laura Bates; Tom Baum; May Tung
AFTERNOON SESSION 2: AEROMEDICAL ISSUES
Impact of Alcohol & Medication at Altitude – Prof. Michael Bagshaw, Prof. Aviation Medicine, King’s College, UK
Aircrew Mental Health: in historical context – Philip Baum, Managing Director, Green Light Ltd., UK
Aviation Security: a mental health perspective – Malcolm Cheshire, CEO, Thirdmargin (ALS)
Q&A Panel: Michael Bagshaw; Philip Baum; Malcolm Cheshire
DAY TWO: WEDNESDAY 11TH JUNE 2014
MORNING SESSION 1: PREVENTION AS A CURE
Airport Passenger Flow: the impact on passenger behaviours – Prof. Prasad Yarlagadda, Queensland University of Technology, Australia
Behavioural Analysis: identifying people who may become unruly? – Marcia Mendes, CASRA, Switzerland
Communication: diffusing explosive individuals, ensuring support – Amelia Gómes-Buchó, Founder & Partner, Ahead!, Spain
Q&A Panel: Amelia Gómes-Buchó; Marcia Mendes; Prasad Yarlagadda
MORNING SESSION 2: PASSENGER RESTRAINT
Pressure Points and Handcuffing Issues – Clive Howard, AVSECO, Hong Kong
Inflight Medical Issues Associated with Restraint – Sheree Hassan, Emirates, United Arab Emirates
Deportee Management – Emma Mlotshwa, Co-ordinator, Medical Justice, UK
PERSONAL EXPERIENCE: Peter*, Former Deportee (from UK to Africa)
Q&A Panel: Sheree Hassan; Clive Howard; Emma Mlotshwa
AFTERNOON SESSION 1: HUMAN TRAFFICKING
SPECIAL PRESENTATION: AIRLINE AMBASSADORS, USA
Human Trafficking Awareness for Flight Attendants: A Masterclass
Sandy Dhuyvetter, Airline Ambassadors Int’l
Anne Marie Jensen, Flight Attendant, Frontier Airlines
Naomi van Duin, Flight Attendant, Delta Airlines
AFTERNOON SESSION 2: BEST PRACTICE
AIRLINE CASE STUDY: ICELANDAIR – Ólafur Ragnar ‘Óli’ Ólafsson, Security Manager, Icelandair
PERSONAL EXPERIENCE: BRITISH AIRWAYS
Capt. William Hagan, Captain BA2069
London Gatwick to Nairobi, 29 December 2000
Chairman’s Take Away
Philip Baum, Conference Chairman, DISPAX World 2014