DISPAX World 2019 | 8 – 9 September | Riverside Venue, Heathrow, UK

DISPAX World 2014 | 10 – 11 June | London, UK

DISPAX World 2009 | 6 – 7 May | Istanbul, Turkey

DISPAX WORLD 2019
18-19 SEPTEMBER 2019, LONDON, UK

DAY ONE WEDNESDAY 18TH SEPTEMBER 2019

SESSION 1 TALES FROM 33,000 FEET…OR THEREABOUTS
Reality Check: experiences on the front line
– Case Study 1: Wizzair
– Case Study 2: Air India

SESSION 2 BEST PRACTICE: INNOVATIVE UNRULY PASSENGER PROGRAMMES
Training to Prevent, Training to Manage, Training to Contain
Leif Svensson | Head of Security & Emergency Response, Scandinavian Airlines System | Sweden
Joe Carpenter | Corporate Security Specialist, Virgin Atlantic Airways Ltd. | UK

SESSION 3 INTERNATIONAL LEGISLATION: STATE OF PLAY
Moderator | Diana Stancu Godet | Principal, Safe & Secure Skies | Belgium
En Route from Tokyo to Montreal: a disruptive journey
Tim Colehan | International Air Transport Association | Switzerland

SESSION 4 PROSECUTING OFFENDERS, DEFENDING CLAIMS
The Case for the Prosecution and The Case for the Defence: the case for understanding legal protocols
Carol P. Michel | Partner, Weinberg Wheeler Hudgins Gunn & Dial | USA
Fabrice Pradon | Clyde & Co. | France

The Case for the Compensation: passenger claims in response to delays caused by unruly passengers
Dr Sofia Mateou | Vice President and COO, ALS Aviation | Cyprus
Dr./Capt. Andreas Mateou | Director, Safety, Flynas Group | Saudi Arabia

SESSION 5 MODERN DAY CHALLENGES & UNRULY PASSENGER BEHAVIOUR
Moderator | Philip Baum | Managing Director, Green Light Ltd. | UK

Alcohol at Altitude: don’t forget the cabin is pressurised

Paulo Alves | Global Director Aviation Health, MedAire |USA

The Mobile Phone Era: evidential tool and social media threat
Rod Cowan, Security Writer & Director, Securityisyourbusiness.com, UK
Paulo Alves, Global Director Aviation Health, MedAire, USA
Debora Sutor, International Vice President, Association of Flight Attendants, USA

Emotional Support Animals: setting guidelines, addressing needs
Megan Peabody | USA

SESSION 6 SEXUALLY DEVIANT BEHAVIOUR INFLIGHT

Sexually Deviant Behaviour Inflight: reaching epidemic proportions

Debora Sutor | International Vice President, Association of Flight Attendants | USA

Contextual and Behavioural Risk Factors for Inflight Sexual Harassment and Assault
Dr Zoë Peterson | Director of the Sexual Assault Research Initiative, Kinsey Institute | USA

DAY TWO THURSDAY 19TH SEPTEMBER 2019

SESSION 7 PREVENTION AS A CURE
Moderator | Rod Cowan | Security Writer & Director, Securityisyourbusiness.com | UK

Behavioural Analysis: identifying people who may become unruly

Kaarlo Karvonen | Head of Security, Finnair Plc | Finland

Operation Collina: the airport’s role in mitigating unruly passenger incidents
Kirsty Andrew | Specialist Operations – Aviation Policing, Heathrow Airport,
Ian Graham | Central Licensing Team, Metropolitan Police,
Guy Ben-David | Armed Officer, Metropolitan Police, &
Ian Upton | Heathrow Airport Limited | UK

Mindfulness-in-Action: its place in aviation security
Dr. Rodney King | Inner Fitness Strategist, Embodied Performance Coaching | Singapore
& Aaron Le Boutillier | Le Boutillier Group | Thailand

Actual Physical Assault: addressing jurisdictional issues
Sheryl Stroup | Safety Health and Security, MEC Chairperson for United Airlines, Association of Flight Attendants – CWA | USA
& Alexandra Orr | Manager, Global Aviation Security & Compliance, United Airlines | USA

SESSION 8 PASSENGER RESTRAINT: WHEN ALL ELSE FAILS
Moderator: Philip Baum | Conference Chair, DISPAX World 2019 | UK

Restraint Kits: it’s all on film

After Care: medical issues associated with passenger restraint
Tim Cohen | Integrity Health & Safety | Australia

SESSION 9 INFLIGHT CRIMINAL ACTIVITY
Moderator | Philip Baum, Green Light Ltd. | UK

Hijacking: A Case Study

Greg Khan | Australia

Moderator | Lucy Rawlings | Event Manager, Green Light Ltd. | UK

What Your Captain Needs to Know: the view from the flight deck

Capt. Martin Drake | BALPA | UK

Inflight Theft: perpetrator tactics
Ken Cheung | Group Security Manager – Operations, Cathay Pacific Airways Limited | Hong Kong

Inflight Bomb Threats: to divert or not to divert, that is the question
James Conway | President and Managing Director, Global Intel Strategies | USA

SESSION 10 HUMAN TRAFFICKING

Human Trafficking Awareness for Flight Attendants: A Masterclass

Nancy Rivard | Airline Ambassadors International | USA
Chris Hansen | TV Journalist, USA & Alicia Kozakiewicz, Abduction Survivor | USA

SESSION 11 WHAT TO DO ON MONDAY MORNING
Philip Baum | Conference Chairman | DISPAX World 2019

DISPAX WORLD 2014
10-11 JUNE 2014, LONDON, UK

DAY ONE TUESDAY 10TH JUNE 2014

PERSONAL EXPERIENCE: Reality Check: experiences on the front line
Martina Benkova | Flight Attendant & Crew Trainer | Slovak Republic
Moderator’s Opening Remarks; Sean Gates | Gates Aviation | UK

SESSION 1 INTERNATIONAL LEGISLATION: JUST HOW ROBUST IS IT?
Tim Colehan | International Air Transport Association | Switzerland
Nico Voorbach | President, European Cockpit Association | Belgium

SESSION 2 PROSECUTING OFFENDERS, DEFENDING CLAIMS
Rebekah Tanti-Dougall | Tanti-Dougall & Associates | Malta
Carol Michel | Weinberg Wheeler Hudgins Gunn & Dial | USA

Q&A Panel: Martina Benkova, Tim Colehan, Carol Michel, Rebekah Tanti-Dougall, Ian Vasey, Nico Voorbach.

Case Study: Destination Ibiza, Late at Night
Ian Vasey | Sussex Police & Jane Goodchild | Monarch Airlines

SESSION 3 CULTURAL ISSUES & THEIR IMPACT ON UNRULY PASSENGER BEHAVIOUR
Moderator | Katharine Ng | OneCrew Ltd. | Hong Kong

The Impact of Airline Advertising on Passenger Expectations

Laura Bates | The Everyday Sexism Project | UK

The Changing Profile of Cabin Crew: implications for passenger Behaviour and the need for inter-cultural training
Prof. Tom Baum | University of Strathclyde | UK

Impact of Spirituality & Cultural Values on Passenger/Crew Behaviour: a Thai case study
May Tung | Human Resources Consultant | Thailand

Q&A Panel: Laura Bates; Tom Baum; May Tung

SESSION 4 AEROMEDICAL ISSUES

Impact of Alcohol & Medication at Altitude

Prof. Michael Bagshaw | Prof. Aviation Medicine, King’s College | UK

Aircrew Mental Health: in historical context
Philip Baum | Managing Director, Green Light Ltd | UK

Aviation Security: A mental health perspective
Malcolm Cheshire | CEO, Thirdmargin (ALS)

Q&A Panel: Michael Bagshaw; Philip Baum; Malcolm Cheshire

Wrap Up: Philip Baum, Conference Chairman, DISPAX World 2014

DAY TWO: WEDNESDAY 11TH JUNE 2014

SESSION 5 PREVENTION AS A CURE

Airport Passenger Flow: the impact on passenger behaviours

Prof. Prasad Yarlagadda | Queensland University of Technology | Australia

Behavioural Analysis: identifying people who may become unruly?
Marcia Mendes | CASRA | Switzerland

Communication: diffusing explosive individuals, ensuring support
Amelia Gomes-Bucho | Founder & Partner, Ahead! | Spain

Q&A Panel: Marcia Mendes; Prasad Yarlagadda; Amelia Gomes-Bucho

SESSION 6 PASSENGER RESTRAINT
Moderator | Capt. Nico Voorbach | President, European Cockpit Association | Belgium
Capt. Nico Voorbach | President, European Cockpit Association | Belgium

Unruly Passenger Restraint: Pressure Points and Handcuffing Issues
Clive Howard | AVSECO | Hong Kong
Sheree Hassan | Emirates | United Arab Emirates

Inflight Medical Issues Associated with the Restraint of Unruly Passengers & Deportees
Emma Mlotshwa | Co-ordinator, Medical Justice |UK
Incl. PERSONAL EXPERIENCE: Peter*, Former Deportee from UK to Africa

Q&A Panel: Sheree Hassan; Clive Howard; Emma Mlotshwa

SESSION 7 HUMAN TRAFFICKING
Moderator | Philip Baum | Managing Director, Green Light Ltd. | UK

SPECIAL PRESENTATION: AIRLINE AMBASSADORS, USA

Human Trafficking Awareness for Flight Attendants: A Masterclass

Sandy Dhuyvetter | Airline Ambassadors International Board
Anne Marie Jensen | Frontier Airlines, Flight Attendant
Naomi van Duin | Delta Airlines, Flight Attendant

SESSION 8 BEST PRACTICE
Moderator | Nico Voorbach | President, European Cockpit Association | Belgium
AIRLINE CASE STUDY: Icelandair
Ólafur Ragnar ‘Óli’ Ólafsson | Security Manager, Icelandair

PERSONAL EXPERIENCE: British Airways
Capt. William Hagan | Captain BA2069 LGW-NBO 29 December 2000

Chairman’s Take Away
Philip Baum | Conference Chairman, DISPAX World 2014 | UK
Panel: Tim Colehan; Sandy Dhuyvetter; Katharine Ng; Ólafur Ragnar ‘Óli’ Ólafsson; Nico Voorbach

DISPAX World 2014 Closes

DISPAX WORLD 2009
6-7 May 2009, ISTANBUL, TURKEY

DAY ONE WEDNESDAY 6TH JUNE 2009

SESSION 1 What are the Real Issues Surrounding Disruptive Passenger Behaviour?

Dr Andrew Thomas | Editor, Journal of Transportation Security | USA

SESSION 2 Health and the Causes of Disruptive Passenger Behaviour

The Fear of Flying and the Psychology of Air Travel
Prof. Robert Bor| Professor of Psychology, Royal Free Hospital| UK

The Effects of Medication
Dr Richard Dawood MD | UK

Q&A Session
Dr Andrew Thomas
Prof. Robert Bor
Dr Richard Dawood

Sexually Inappropriate Behaviour In-flight
Susan Quilliam | Sexologist | UK

SESSION 3 Managing and Responding to a Disruptive Outburst
Katharine Ng | Founder & Director of Training, OneCrew Ltd. | Hong Kong

SESSION 4 What Constitutes Disruption?
Panellists:
Sharon Morphew | Southern California Safety Institute
Katharine Ng | OneCrew Ltd.
Nico Voorbach | IFALPA
Chris Witkowski | Association of Flight Attendants

SESSION 5 What Measures can the Airline/Airport Community Take to Reduce the Incidence of Disruptive Behaviour?

Profiling:

Brian Kinane | Security Manager, Emirates Group Security | United Arab Emirates

Group Travellers:
Daniela Wurbs | Football Supporters International | Germany

Airport Operator:
Michael O’Gorman | Vice President of Operations, Winnipeg Airport, Canada

Policing:
Inspector Mark Callaghan | Sussex Police, London Gatwick | UK

Q&A with Panel

SESSION 6 Passenger Facilitation
Matthew Finn | Augmentiq | Switzerland

SESSION 7 Managing and Responding to a Critical Incident

Case Study: Lufthansa Training

Frederik Hurd | Aviation Safety and Service Training, Lufthansa | Germany

Panellists:
Frederik Hurd | Lufthansa | Germany
Michael O’Gorman | Winnipeg Airports Authority | Canada
Inspector Mark Callaghan | Sussex Police | UK
Ofer Einav | CEO GS-3 Global Security Service | Israel

A Summary of the Day: Matthew Finn

DAY TWO THURSDAY 7TH MAY 2009

Chairman’s Opening Remarks
Chris Yates | Yates Consulting

SESSION 8 Legislation Affecting Disruptive Passenger Behaviour

Keynote: “Model Legislation Recommended by ICAO for Dealing with the Issue of Unruly and Disruptive Passengers”

Denys Wibaux | Director, Legal Affairs & External Relations Bureau, ICAO

Dr. Sofia Michaelides-Mateau | Assistant Professor, University of Nicosia

Ken Dunlap | Director, Director for Security North America, IATA

Peter Macara | Beaumont and Son – Aviation at Clyde & Co LLP | UK

Nico Voorbach | Chairman (Designate) International Federation of Airline Pilots Association (IFALPA) Security Committee, IFALPA Security Representative to ICAO | The Netherlands

Christopher Witkowski | Association of Flight Attendants/CWA | USA

Ofer Einav | CEO GS-3 Global Security Service & Former Director Security, El Al Israel Airlines | Israel

SESSION 9 Turkish Airlines Presentation

Case Studies: Turkish Airlines Review two In-flight Incidents

Banu Nair | Cabin Training Chief, Turkish Airlines

SESSION 10 Air Travel and Its’ Customers Expectations
Terry Alton | Security Advisor, Bangkok Airways | Thailand

Rochelle Turner | Editor, Which? Holiday

SESSION 11 What will be the 21st Century Strategy on Disruptive Passenger Behaviour?
Diana Stancu | CEO, Safe and Secure Skies | Belgium

Omer Laviv | CEO, Athena GS3 | Israel

Chris Yates’ Take Away

Panellists include:
Ken Dunlap
Sharon Morphew
Andrew Thomas
Rochelle Turner
Nico Voorbach
Chris Witkowski

Philip Baum, Chairman, DISPAX World 2009
DISPAX World 2009 Ends